Usually, the accommodation facility receives information about a new booking in real time. However, sometimes it takes about 10-15 minutes. If the information in the accommodation facility has not been updated, please contact us by phone number 8-800-101-11-80 if you are in Russia or by phone number +7-499-499-88-85 if you are currently abroad. If it is impossible to call, you can write us an email contact@ruking.ru.

The confirmation is sent automatically to the email address that you specified during registration. Just in case, we recommend checking the spam folder and adding our address to the exceptions list. Also, you can always download your confirmation from your personal account.

To do this, you can use the chat button in your personal account. You will also find the contact details of the accommodation in the booking confirmation.

Please check your rate. Perhaps you have chosen a rate without prepayment option, but with a guarantee of arrival. In this case, payment is not charged in advance, and card details are provided to guarantee payment in case you do not arrive.

The possibility of making changes to the booking depends on your rate. We recommend using the chat with the accommodation facility.

In many accommodation facilities, the cost of booking for one Guest differs from the cost of accommodation for two or more Guests. When booking, you can specify how many Guests will stay.

This information can be found in your booking confirmation.

There are several options for booking payment. The fastest and most convenient is through the Fast Payment System. In this case, you do not specify your card details anywhere, and payment is made using a QR code. You can also pay for services using a bank card, by invoice or upon arrival at the hotel. For each accommodation, payment methods may differ and depend on the selected rate.

Bank card details are required to guarantee or pay for your booking. If the rate you have chosen implies 100% payment at the time of booking, the funds will be debited from the card immediately. If the rate you have chosen implies a guarantee of accommodation with a bank card, the Accommodation Facility has the right to block funds on it. This is not a payment, but a temporary «freeze» of funds on the card. At the same time, you can receive a notification from your bank about the withdrawal of funds. If necessary, you can always contact your bank's support service.

You can cancel your reservation in your personal account in the «My reservations» section. Please note that the cancellation of the reservation takes place according to the terms of the tariff you have chosen. The cancellation conditions are described, among other things, in the Confirmation sent to you earlier.

Usually such bookings cannot be changed or cancelled. If you have such a need, please contact the support service ruking.ru . We will do everything in our power to help you, but the accommodation has the right to refuse cancellation.

For hotels located in the Russian Federation, you will need:
- for citizens of the Russian Federation: internal passport of a citizen of the Russian Federation;
- for citizens of the Russian Federation permanently residing abroad: a foreign passport of a citizen of the Russian Federation;
- for children under 14 years of age: -birth certificate, - for foreign citizens: passport of a foreign citizen or other document recognized by the Russian Federation, migration card and visa (if there is a visa regime);
- for stateless persons: a document certifying the identity of a stateless person, which is issued by another state and recognized on the territory of Russia;
- temporary residence permit for stateless persons; residence permit for stateless persons.
Attention! Documents are required for each Guest who will stay. A driver's license, as well as copies of documents, cannot be used when checking in.

Ruking.ru provides services for the provision of information contained in the Booking System and booking of services in accordance with the parameters set by the User (date, time, location, type of Accommodation and rooms, their level, number of Guests checking in, type of food and other conditions), as well as for the cancellation of booked and paid services on the relevant application The user.

After cancellation of the booking, the funds are sent to the bank automatically. The deadline for funds to be credited to the account depends on your bank and can be 3-30 business days. If the funds have not been received after the deadline, please let us know by mail contact@ruking.ru .